Related Websites
Download a factsheet about SWOT analysis from the Learn Direct website (PDF) http://courses.learndirect.co.uk/providers/factsheets/BMSWOT.PDF
Read information about manufacturing improvement from the Process Industries Centre for Manufacturing Excellence website http://www.picme.org/
Find out about the Six Sigma method of measuring and improving operational performance at the Six Sigma website http://www.isixsigma.com/library/content/six-sigma-newbie.asp
Download case studies of companies which have improved their business by listening to their customers from the smallbusinessjourney website (PDF) http://www.smallbusinessjourney.com/files/pdf/411_002_002_Customers_April.pdf
Read a guide to broadband for small businesses and some useful information on VoIP at the Telecoms Advice website http://www.telecomsadvice.org.uk/infosheets/voip.htm
Read advice on developing CRM at the Destination CRM website http://www.destinationcrm.com/articles/default.asp?ArticleID=3440
Learn about e-skills at the e-skills UK website http://www.e-skills.com/About-e-skills-UK/1049
This information is taken from www.businesslink.gov.uk and is just an excerpt from the wealth of information provided on the Business Link website. Please visit it for a more expansive version of the topics mentioned. © Crown copyright 2006